Main purpose of job:
The main purpose of the Community Liaison Officer’s job is to support and bolster a cohesive and mutually supporting wider BHC community. The successful candidate will be part of a small team advocating for and providing support to UK-based staff and families on family and community issues primarily in the areas of arrival and departure from post, information gathering, welfare and communication.
Roles and responsibilities / what will the jobholder be expected to achieve?:
To ensure that all new arrivals (single officers, couples, families and officers on temporary duty) are welcomed and supported into the community; that advice on living in Abuja is provided in advance both proactively and on demand; and to guide new arrivals through the arrival process, including orientation and induction briefing, with due care and attention. Specifically to engage in information gathering and providing advice on spouse/partner employment at Post and children’s education. To remain actively engaged with new arrivals by following up after a period of time to ensure that people have settled in well. (40%)
Advocate for UK-based staff and dependents in addressing issues of importance with Post management, including as their representative on the Joint Post Management Board, Post Housing Committee, and evacuation/contingency planning, and as the chief link between Post and DSFA in London. (15%)
Resource management of CLO Imprest, book and DVD library, keeping updated the CLO Welcome Pack, and, with Post Management, coordination of update of the Post Report. (5%)
How should this be achieved?
The successful CLO needs to be approachable and sympathetic, be a good listener, discreet and able to respect confidences. CLOs may often be the first person at Post to hear of a problem and should be prepared to listen and signpost to where solutions may be obtained. The CLOs report directly into the Deputy High Commissioner, and are expected to advise him on community needs where relevant to wider management decisions.
- Must have a sound understanding of expatriate life.
- You must be able to demonstrate excellent written and spoken English
- Must be comfortable using Word, Excel and Outlook.
- You will need to be able to work independently, using initiative and problem solving skills.
- The successful candidate must be sympathetic, discrete and a good listener.
- Please complete the application form in full. Failure to do so may result in a determination that you do not meet the requirements for the position.
- Employees recruited locally by the British High Commission in Abuja are subject to the Terms and Conditions of Service according to local employment law in Nigeria.
- All applicants must be legally able to work in the country of application with the correct visa/status or work permit.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Reference and security clearances checks will be conducted.
- Any questions you may have about this position will be answered during the interview, should you be invited.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework
- Successful candidates not resident in Nigeria will be personally liable for costs and arrangements to relocate, including accommodation and work permits.
- Check your application and attachments before you submit your application, as you will not be able to make any changes once submitted.
- The British High Commission will never ask you to pay a fee or money to apply for a position.
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To contribute fully and actively to a strong sense of community cohesion by ensuring that all members are encouraged to contribute and share relevant information on social events and amenities/restaurants/shops etc. To facilitate events, coordinate volunteers, and liaise/network with other missions’ CLOs and local expat groups/organisations. (40%)